Careers

At poweredbypie, we don’t just accept difference - we celebrate it. We support it and we thrive on it for the benefit of our employees, our products and our community.

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In June 2017 our business raised private equity and bank investment capital to facilitate the acquisition of Property Search Group (PSG). This acquisition provided a solid foundation for the growth of the combined business, enabling us to extend our reach, invest in expertise and build on our reputation for quality products and customer service.

The Group is already a market-leading partner to legal firms across England and Wales. Our key services are search aggregation (provision/facilitation of due diligence reports for solicitors dealing with property transactions) and software (technology which assists law firms with a wide range of IT led business and process solutions).

Over the next three years, we’ve got a pipeline of projects to accelerate our growth even further and we’re looking for exceptional and dedicated people to join our team and be part of the action. If you’re interested in a career at poweredbypie, please click on the job roles below to apply or if you’re just looking for more information email jobs@poweredbypie.co.uk.

Here are some of the benefits our colleagues enjoy:

  • Excellent pension scheme
  • Life Insurance
  • Health cover
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Birthday holiday

And at our main office sites:

  • Free Food Friday
  • Relaxing massages
  • Free fruit and healthy snacks in our break-out areas

Fulfilment Team Colleague

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Reporting to

Fulfilment Manager

Base/Location

Centre of Excellence, Barnsley S75 3TZ

Band/Salary

Band 1. £18,000

Why this role is important

The role of the Fulfilment Team Colleague is to ensure products ordered by our business customers are accurate and returned within our agreed SLA’s. Our customers’ needs are our guiding principle, and this should be reflective of the service provided by any colleague in this team.

Our customers work to strict timescales to facilitate the house buying process and it is important that all Fulfilment Team Colleagues impart the same level of importance to the products we deliver back to the customer. We work in a business to business environment.

Regular activities

  • Order data products via a number of sources including online, telephone and hard copy.
  • Using our in-house technology to manage the progression of orders to fulfilment for our customer.
  • Re-submit any system rejections.
  • Raise and respond to any data provider enquiries via system, email and telephone.
  • General query handling.
  • Chasing results and any overdue orders.
  • Processing credits and extra charges.
  • Cancellation and expedite products ordered.
  • Manually keying of orders.

What does good look like?

  • You will have an in-depth knowledge of our suppliers, products and services.
  • You will understand the varied tasks that are required specific to the supplier and product.
  • You will understand how the tasks affect the workflow of the customer order.
  • You follow the required procedures with accuracy and attention to detail.
  • You will achieve the SLA’s and KPI’s set by the business.
  • You will communicate with all internal and external contacts in a professional manner.
  • You take care and pride in your work.
  • You will have a professional and proactive attitude.
  • You will understand the business values and expectations.

The key people I work with.

The Fulfilment Team Colleague will have close relationships with our multiple suppliers and their fellow team. They will work closely with the Customer Support Team to advise of delays or queries with orders which can then be pro-actively communicated back to the customer.


Key Skills

As a Technical Expert
  • Be able to proficiently operate all our online ordering platforms and in-house technologies.
  • Understand the process for multiple products we supply to customers.
  • Have sound knowledge of all our supplier’s products and services and what they are used for.
  • Understand the overall conveyancing process.

Experience/Qualifications Required
  • 2-3 years working in a process driven, product delivery role (preferable) or appropriate experience.
  • Call handling and administration experience with a high level of attention to detail.
  • Experience of dealing with and managing professional relationships with external clients or suppliers (in person, via telephone calls or email management).


How I demonstrate the company values.

Value How I demonstrate this value
Trust | Trust is the bedrock of our relationship with each other, and with our customers. We gain this through the integrity and quality of the work we do, and the way we do it. I have sound knowledge of suppliers and products to ensure correct fulfilment of orders. I have built trusted relationships with our Customer Support Team. They know I will always give them a full and comprehensive answer to their question and support them in getting a resolution for the customer.

I trust my team colleague’s, we are all working toward providing the same great service.
Unity | We are one Group. We rely on each other, and we understand the importance of what we do. We bring people and technology together to solve challenges. I understand that everyone has different skills within the business and if we work together, we can solve a problem quicker and learn from one another. I am happy to take feedback from a fellow colleague or my manager if it means the customer gets a better service or it improves our processes.
Tenacity | Having the desire to see things through, persevering and doing the right stuff even though it may be more difficult. We keep an open mind to new ideas and stand up for what we believe is correct. I am able to understand a supplier query to ensure resolution for our customer. I know it sometimes might take longer to get the right answer, but it is important to me to be thorough.
Insight | We challenge ourselves to consider problems from a new perspective. We look for more efficient ways to solve issues, and we provide this insight to our customers.

A breath of fresh air.
A problem is an opportunity to learn something new. I am happy to dig a little deeper to find what is going on to resolve a problem.

I enjoy learning new things within the working environment.
Purpose | We do everything for a reason. Our customers’ needs are our guiding principle. We know that by doing the small things well, great things will follow. I enjoy coming to work every day and helping our customers, it feels good to know that I am providing a good service and I am integral part of the team.
Heart | We wouldn’t be successful without hard work, support from each other,and a little magic along the way. We have a responsibility to consider the impact of our actions on the world around us, and to give something back; to create a positive cycle. I understand that our clients are under pressure and have tight deadlines, I know they wont always be happy, and it is my job to make time to support my customer facing colleagues to solve customer issues.

Interested?

For more information or to apply for this role, please send us your CV and cover letter

Apply

Junior Software Test Analyst

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Reporting to

Tbc

Base/Location

Imperium Way, Reading, RG2 0TD

Band/Salary

Band 1. £20,000 - £22,000

Why this role is important

The role of the Junior Software Test Analyst is to provide manual testing and support for technologies across a variety of applications and platforms within our technology team in the Test and QA function

Our customers work to strict timescales to facilitate the house buying process and it is important that all colleagues impart the same level of importance to the products we deliver back to the customer. We work in a business to business environment.

Regular activities

  • Create and maintain manual test scripts, test plans and processes.
  • Take ownership and maintain the manual regression pack, ensuring it is kept up-to-date.
  • Conduct exploratory testing, to uncover defects, ensuring all defects are assigned and tracked.
  • Highlight severity and impact of defects raised, Understand where automation could be used to reduce manual test effort.
  • Understand non-functional requirements, security, performance, load, privacy, accessibility.
  • Understand high-level product objectives, detailed user stories and acceptance criteria.
  • Work as part of a scrum team in collaboration with Product owners, Developers, UX Designer and other team members.
  • Provide manual testing updates to key stakeholders, input on QA policies and process improvements.
  • Demonstrate initiative in self-development, keeping abreast of new technologies and test tools.

What does good look like?

  • You will have an in-depth knowledge of our suppliers, products and services.
  • You will understand the varied tasks that are required within the development, software and QA environments.
  • You will understand how the tasks involved affect the internal customer / departments.
  • You follow the required procedures with accuracy and attention to detail.
  • You will achieve the SLA’s and KPI’s set by the business.
  • You will communicate with all internal and external contacts in a professional manner.
  • You take care and pride in your work.
  • You will have a professional and proactive attitude.
  • You will understand the business values and expectations.

The key people I work with.

The Junior Software Test Analyst will have close relationships with our scrum team, Product Owners, Developers, UX Designer and other fellow team members.


Key Skills

As a Technical Expert
  • Good understanding of the IT project lifecycle, particularly agile methodologies and the scrum process
  • Understanding of industry standard testing terminology.
  • A strong interest in Software Testing and desire to develop skills in this area.

Experience/Qualifications Required
  • Computer Science qualification.
  • Experience with business and technology functions.
  • Experience in software testing in software testing, performing functional, integration and regression testing across web, mobile and back end platforms.


How I demonstrate the company values.

Value How I demonstrate this value
Trust | Trust is the bedrock of our relationship with each other, and with our customers. We gain this through the integrity and quality of the work we do, and the way we do it. I trust my team colleague’s, we are all workingtoward providing the same great service. I collaborate with key stakeholders on daily activities and work hard to create a transparent communication network.
Unity | We are one Group. We rely on each other, and we understand the importance of what we do. We bring people and technology together to solve challenges. I understand that everyone has different skills within the business and if we work together, we can solve a problem quicker and learn from one another. I am happy to take feedback from a fellow colleague or my manager if it means the better service and deliver of new projects or ongoing testing.
Tenacity | Having the desire to see things through, persevering and doing the right stuff even though it may be more difficult. We keep an open mind to new ideas and stand up for what we believe is correct. Keeping abreast of new technologies, I can identify defects in system, create and maintain software testing, in order to fulfill functional development strategies.
Insight | We challenge ourselves to consider problems from a new perspective. We look for more efficient ways to solve issues, and we provide this insight to our customers.

A breath of fresh air.
A problem is an opportunity to learn something new. I can resolve issues efficiently and have a strong interest in developing solutions. I have a desire to learn new things within the QA and technical environment.
Purpose | We do everything for a reason. Our customers’ needs are our guiding principle. We know that by doing the small things well, great things will follow. I enjoy coming to work every day and contributing to know that I am providing a good service and I am an integral part of the development team helping move the business forward.
Heart | We wouldn’t be successful without hard work, support from each other,and a little magic along the way. We have a responsibility to consider the impact of our actions on the world around us, and to give something back; to create a positive cycle. I have the drive to succeed in the testing, monitoring and delivery of new products. Through maintenance and monitoring, I can have a positive impact on enhancing the internal customer experience.

Interested?

For more information or to apply for this role, please send us your CV and cover letter

Apply

Copyright © 2019 poweredbypie

Property Information Exchange Limited is an executive member of the Council of Property Search Organisation and subscribes to the Search Code. As part of that Code we use an Alternative Dispute Resolution service. If you make a complaint and we are unable to resolve it to your satisfaction you may refer the complaint to The Property Ombudsman scheme (website: www.tpos.co.uk, email: admin@tpos.co.uk). We will co-operate fully with the Ombudsman during an investigation and comply with the Ombudsman’s final decision.

PSG Financial Services Limited uses an Alternative Dispute Resolution provider, please see www.financial-ombudsman.org.uk for more information.

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