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Careers

At poweredbypie, we don’t just accept difference - we celebrate it. We support it and we thrive on it for the benefit of our employees, our products and our community.

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Internal Account Executive

Operations | Head Office, Reading

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poweredbypie builds and delivers bespoke technology across the property industry in addition to providing conveyancing property searches.

KEY ACTIVITIES

  • To act as a first line support and handle incoming calls and emails from clients, helping to resolve queries where appropriate
  • To source further information from clients where needed to complete search reports
  • To proactively chase search reports before they become overdue to decrease turnaround times and exceed client expectations
  • To help develop systems and processes to maximise benefit for poweredbypie and minimise cost
  • To communicate effectively with other team members to ensure a smooth and successful operation

KEY RESPONSIBILITIES

  • To ensure that you work with all of the other employees at poweredbypie to reach and meet the companies aims and goals
  • To strive for constant improvement and development in system and product knowledge
  • To provide outstanding customer service, going that ‘extra mile’ to ensure clients are satisfied

EXPERIENCE AND QUALIFICATIONS REQUIRED

No formal qualifications necessary, previous experience in customer service is preferred

PROBATION PERIOD

6 months. Successful completion of the Probationary Period is achieved when signed off by the Director and Employee following the Probation Review Meeting

REPORTING TO

Martin John

WORKING CONDITIONS

Normal office environment based at Wyvols Court, Basingstoke Road, Swallowfield, Reading, RG7 1WY

REMUNERATION

Salary: £16,000 to £20,000 depending on experience and subject to negotiation

Interested?

For more information about this career option. Call the team now on 0800 038 8350 or

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  • Job description prepared by: Gemma Ronan
  • Date: 04/09/2017
  • Closing: 15/09/2017

Want More?

You'll love your colleagues, and you'll love the perks. Every full-time poweredbypie employee is eligible for;

  • Stake holder pension scheme
  • Social Club
  • Cycle to Work Scheme
  • Computer Save Scheme
  • Work place massage
  • Invitation to bi-annual company events
  • Hot and cold drinks
  • Free Food Friday
  • Fruit and snacks
  • Random acts of kindness

The people at poweredbypie don’t just create products — they create ideas, ideas that have revolutionised conveyancing in the UK property market. It’s the individuality of our people and their ideas that inspire the company’s unique and creative approach to business. This runs through everything we do, from amazing technology to charitable giving. Join poweredbypie and help make us even better.

We are affiliate members of CoPSO, for peace of mind when it comes to CML compliance. Not only that - we only panel searches to other CoPSO members so you’re doubly covered! We carry PI cover of £20m per claim.

All our Personal Local Authority Searches are underwritten by First Title Insurance plc - of whom we are appointed representatives. poweredbypie is a corporate partner of IPSA, the Association of Independent Personal Search Agents.

All complaints will be handled in line with our Complaints Procedure, a copy of which can be requested by writing to Complaints Department, Wyvols Court, Basingstoke Road, Swallowfield, RG7 1WY or by email to complaints@poweredbypie.co.uk. If you are not satisfied with the resolution of your complaint, you may, under the Search Code, refer the matter to The Property Ombudsmen. The Property Ombudsman scheme can be contacted at: Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP. Phone: 01722 333306. E-mail: admin@tpos.co.uk.

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